FAQ

 

Customer Service

Shipping & Delivery
We use a wide range of couriers to deliver your products all around Australia. There is no place we haven't gone to, nor is there any place we wouldn't go to. Where ever you have employees in Australia, we can send to. We offer 3 types of freighting solutions to suit your needs.
  1. General Road Express Delivery (Australia-Wide) including Fastway Couriers, Couriers Please, TNT Express and Toll IPEC (1-8 days)
  2. Express Overnight-Air Delivery (Australia-Wide) including TNT Overnight Air Express, Australian Air Express, Toll Priority (1-2 days)
  3. PO Box Delivery (Australia-Wide) including Star Track Express (1-5 days)
Delivery to PO Boxes will incur an additional $33 surcharge for delivery by Star Track Express (Australia Posts' courier service). To avoid this, please use a street address and in the comments section, should you have a preferred courier for your area, please leave us a message.
Privacy & Security
At Global Time Systems Pty Ltd, we take your privacy and security seriously. That is why we work with the most reputable couriers in the industry to ensure you receive your parcels in a timely and secure fashion. Furthermore, confidential information that is provided to us ("Global Time Systems Pty Ltd") by you ("Customer") is never released to 3rd parties under no circumstances. We take your privacy seriously. All transactions are processed throughout our secure Westpac Terminal and details are fully destroyed once your transaction is processed by Westpac. 
Returns & Replacements
All new products come with a full manufacturer 12 month warranty on all parts and labor costs required to return your machine back to working order should in the unlikely event a failure happen with your product. Please have the Tax Invoice attached to the goods for return to our warehouse, so they can both be assessed. 
Please choose your items carefully. We do not accept returns for change of mind purchases. We fully guide you throughout the purchase process to ensure that the products you purchase are what you initially require. As with electronic goods, as soon as they are opened and used, they can no longer be sold as 'new'. Please help us in understanding this.
Ordering
We accept orders by many methods. These include:
  1. Phone Orders - International: +61 3 93170488 or Domestic: (03)9317-0488
  2. Fax Orders - International: +61 3 93170438 or Domestic: (03)9317-0438
  3. Web Orders - www.globaltimesystems.com.au 
  4. Orders by Email - send to info@globaltimesystems.com.au
Payment, Pricing & Promotions
We try hard to keep our prices down. To do this, we require payment on completion of your purchase. We accept both MasterCard and VISA as payment options with all forms of ordering. Credit Card payment are processed the quickest and thus means your products are dispatched the quickest. We also accept payment by Direct Deposit (Bank Transfer EFT), Cheque and Australia Post money order.
Seen it cheaper? We try hard to monitor our competition but sometimes we may overlook a recent deal or promotion. Our cheaper prices also come with great service and passionate staff wanting to go the extra mile for you, something a little rare to see in this day. We have a long history in Australia and are here to stay, making sure your valuable investments last the distance. So, give our friendly team a call to see if we can price match the products you are after. Some conditions may apply.
Viewing Orders
Online Orders are sent directly to you via email. Order updates are also sent. You can view your order online if you have set up a "My Account". Please log-in using your email address and password.
30 day Accounts
Are you a Australian Government Department? If so, we offer 30 day accounts on presentation of an official Departmental Purchase Order. You can either phone (03)9317-0488, fax (03)9317-0438 or email (info@globaltimesystems.com.au) these through. 
We ship to all states and territories in Australia, including: time clocks for Tasmania (TAS), time clocks for Victoria (VIC), time clocks for New South Wales (NSW), time clocks for Queensland (QLD), time clocks for Australian Capital Territory (ACT), time clocks for Northern Territory (NT), time clocks for South Australia (SA), time clocks for Western Australia (WA), time clocks for Hobart, time clocks for Melbourne, time clocks for Geelong, time clocks for Sydney, time clocks for Newcastle, time clocks for Central Coast, time clocks for Brisbane, time clocks for Gold Coast, time clocks for Sunshine Coast, time clocks for Cairns, time clocks for Townsville, time clocks for Rockhampton, time clocks for Darwin, time clocks for Alice Springs, time clocks for Adelaide and time clocks for Perth.
Authorised Distributors of Product Brands